Xperienced Solutions,
Xpert Service,
Xceptional Results!
Built by appraisers, we understand your unique challenges of balancing client demands, administrative tasks, and maintaining the core work of appraising properties.
AMCs are stretched thin —
and it’s hurting performance
AMCs are expected to:
- Manage hundreds of appraisal orders
- Field constant calls and emails from lenders and appraisers
- Track revisions, compliance, and ever-changing guidelines
- Keep tight turnarounds while balancing quality and client demands
This overwhelming workload leads to:
- Strained vendor relationships
- Delays and missed deadlines
- Quality control issues
- Loss of trust from lenders and clients
All while trying to focus on what you were actually built to do:
deliver accurate, on-time appraisals at scale.
AMCs are expected to:
- Manage hundreds of appraisal orders
- Field constant calls and emails from lenders and appraisers
- Track revisions, compliance, and ever-changing guidelines
- Keep tight turnarounds while balancing quality and client demands
This overwhelming workload leads to:
- Strained vendor relationships
- Delays and missed deadlines
- Quality control issues
- Loss of trust from lenders and clients
All while trying to focus on what you were actually built to do:
deliver accurate, on-time appraisals at scale.
Support for Appraisal Management Companies
We don’t offer generic office support…
At AXS, we provide specialized services that cater to the specific needs of real estate appraisers.
Our team of Xperienced appraisal coordinators understand the intricacies of this industry. We work as an Xtension of you, handling your day-to-day operations with the same level of care and professionalism you would yourself.
Reduce Overhead & Staffing Costs
AMCs can avoid the cost of hiring, training, and maintaining full-time admin staff with our services.
No salaries, no benefits, no extra office space, just expert AMC support when you need it!
Faster Turnaround Times
- Our team keeps orders moving quickly by handling scheduling, chasing reports, and following up without delays.
Your clients get their reports faster, and you get paid faster.
Consistent Client Communication
- Our team will manage updates, calls, and follow-ups, so no client ever feels ignored.
Happy lenders = repeat business. We keep your relationships strong!
Full-Time Zone Availability
- Cover time zones and after-hours orders for nationwide AMCs.
Your business never sleeps — neither do we!
Flexible, Scalable Support
- Whether an AMC is handling 10 orders a week or 500, you scale up or down instantly.
Never get overwhelmed with orders again.
Scale your team with zero hiring headaches.
Technology-Integrated Workflow
- We can plug into your existing technology platforms (Mercury, Appraisal Scope, Anow, etc.) without downtime.
We integrate seamlessly into your current process — no retraining required!
AMC-Specific Expertise
- Our Team already understands the appraisal workflow, order tracking software, and lender expectations.
- No generic VAs, we’re AMC specialists who speak your language!
Services for AMCs
Order Management
- Monitor client portals and emails for incoming appraisal requests
- Accept or decline orders based on availability as directed
- Enter job details into your appraisal software or tracking system
- Organize each order with all required documents and instructions
- Collect or request any additional necessary documentation per order
- Log, organize and update progress of revisions with client
- Consult on atypical properties, log, monitor and update assignment
Client Communication
- Provide daily real-time status updates to AMCs or direct clients
- Notify clients when inspections are scheduled or completed
- Communicate delays, revisions or missing information proactively
- Track order issues, alert appraiser of upcoming deadlines
- Request due date extensions as necessary
- Maintain a professional tone in all written and verbal updates
Email Management
- Monitor and manage your business inbox Monday-Friday based on your time zone
- Respond to routine inquiries and status requests
- Organize, sort and/or forward necessary emails according to preferences
- Upload any received documents to corresponding order in CRM
- Flag urgent items for your review
- Maintain a professional tone in all email responses
- Improve correspondence with clients to increase and maintain order volume
Bid Submissions
- Review the job scope to determine if a bid is required
- Draft and submit competitive bids within each client platform
- Track pending bids and follow up as needed
- Communicate turnaround time, fees, and scope clearly to the client
- Accept or decline order opportunities as directed by appraiser
Phone Management
- Answer calls on your business line using branded scripts or prompts
- Update clients that call on orders status
- Screen inquiries, take messages, or route urgent calls to you
- Follow up on missed calls or voicemails
- Maintain call logs and report communication trends
Appointment Scheduling
- Contact property owners, tenants, or agents to coordinate inspections
- Offer flexible time slots to reduce cancellations or reschedules
- Confirm all appointments and send reminders
- Log appointment details and sync with your calendar
- Update and monitor appraisers inspection calendar
Calendar Management
- Block off time for inspections, admin work, or personal availability
- Coordinate with multiple parties to avoid scheduling conflicts
- Update calendar entries based on cancellations or revisions
- Sync with your preferred calendar system (Google, Outlook, etc.)
Profile Management
- Update AMC platforms with current fees and coverage
- Upload license, E&O Policy, and W-9 renewal as necessary
- Ensure all profiles are active to avoid missed order opportunities
- Provide vacation status as needed
- Maintain accurate listings of all current appraiser clients, website links, usernames, and passwords, along with client contact information
CRM and Workflow Setup
- Input all client (appraiser) information CRM
- Customize order notifications, dashboard views, order details page views, dropdown lists, and order workflows
- Tailor fit to specific needs and preferences
- Offer input on improving appraisal workflow
Bookkeeping
- Create monthly invoices for appraiser clients as directed
- Send payment links from CRM
- Log payments in CRM
- Manage ACH
- Request, track and organize end-of-year 1099s from appraiser clients